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I tested these programs in much the same way as a potential customer would.
I installed them where possible, to get the perspective from a site owner’s point of view.
Of course, each tool has its pros and cons, both for operators and customers, and there’s no “best” option that will work for every site.
That’s why in this post, we’ll take a closer look at 15 of the most popular live chat solutions, so you can decide which one’s best for you.
describes itself as a “conversational marketing” platform.
The Cons Some customers report that it can be challenging to stay on top of Drift’s regular updates and additions of new features.The platform is also highly customizable, so you can adjust it to fit your exact live chat needs.Pricing All plans cost per agent per month, with discounted options available if billed yearly or biannually.Then, since each site naturally has their own live chat program installed, I used them to engage with the companies and look for clarification on their tools’ features.I gauged the chat’s responsiveness, ease of use, and any other features that stood out to me.
You can use its “Lead Bot” feature to qualify site visitors, which will then deliver only the most qualified potential customers and clients to your sales team.