Trend not updating
Windows 10 users who are using the trend micro antivirus may face issues with the latest windows 10 updates (version 1809).
Microsoft has re-released this update after a pause due to some bugs.
Unfortunately you must read all of the emails I have sent to Trend Micro to understand my problem. In fact, I am emailing you right now from my computer directly after trying your link below. - Click on Delete Files and check on the Delete Offline Content and click Ok on the prompt. - A window will appear click on the last button which has the Delete All Internet Files. they referred me here and told me to click the "Analyze this" button and post the log file from hijackthis and ask you guys what I should do.
OK so this has been going on for over a month now and Trend Micro can't give me any answers!
Basically it all started when I tried to update my newly purchased Trend Micro. INSTALLATION Before installing Trend Micro Anti Virus plus Anti Spyware 2008, make sure your computer meets the minimum system requirements of the program. Click on Desktop as the location and click on Save. Double-click the downloaded file to start the installation. Best Regards, Geno Romblon Consumer Support Team Trend Labs HQ, Trend Micro Incorporated1/20-Dear Tristan, Thank you very much for trying to help me fix my problem.
Thank you for contacting Trend Micro Technical Support. After downloading, close all windows and double-click on Hijackthis_v2 4. Start All TIS Modules -Double click on My computer/Computer on the desktop -Double click on drive C: -Double click on Program Files folder -Double click on Trend Micro folder -Double click on Internet Security folder -Double click on -Click on Start All Components D. After install, restart your computer and check again if you still have the same problem downloading updates.
Kindly send us the following information for analysis: 1. Follow all prompts until you arrive at main menu 5. This will generate the hijackthis logfile and another window should appear in a form a text file. Please reply to this email and attach the logfiles Note: The Knowledge Base is a depository of information allowing users to get help in resolving any issue that may arise in using Trend Micro products. - Type %temp% For Windows Vista - On the search box above the Start / Windows Orb button. Perform another update Internet Security - Trend Micro Internet Security Click on Update Now button Note: The Knowledge Base is a depository of information allowing users to get help in resolving any issue that may arise in using Trend Micro products. Thank you for contacting Trend Micro Technical Support. I have carefully read your email and I understand that you have a problem updating your program. Please let me know if I was able to address all of your concerns.
I don't see any Trend Micro programs on my computer although there are two folders in the Programx86 folders: Internet security 2005 and Internet Security 2006. There is a folder called PCC2006US_1400_1341 that contains an "uninstall" function.